first session: September 15th, 2015 (19H00-22H00)
number of sessions: 7
duration: 20 hours
where: Findmore HQ
September 15th, 2015 (19H00-22H00) September 17th, 2015 (19H00-22H00) September 19th, 2015 (10H00-13H00) September 22nd, 2015 (19H00-22H00) September 24th, 2015 (19H00-22H00) September 28th, 2015 (19H00-22H00) September 30th, 2015 (19H00-22H00)
To all IT professionals.
• Understanding of the English language (the sessions are lectured in Portuguese but it is important for the participants to be at ease with the English language. The supporting material is in English).
• Allow the participants to comprehend how to adopt and adapt in their own organization the best practices for the IT service management as described in ITIL; • Understand the concepts and basic principles underlying the management of the life cycle of IT services and the integrated table of processes that implements that management; • Describe the different processes and functions that compose the ITIL frame of reference, providing practical orientations about how to apply them with success in IT service management; • Prepare the participants to successfully pass the ITIL Foundation Certificate in IT Service Management exam.
• Service management as a practice; • ITIL services life cycle; • Generic concepts and definitions; • Key principles and models; • Process selection; • Function selection; • Role selection; • Technology and architecture; • Skills and training.
José Cabral (ITIL Expert)